WWW.Greater Chicago Motors dealership customer reviews

onehotmini 06 Mar 2014

I was searching for a new MINI and found Greater Chicago Motors was offering the model with the options I was looking for. Over the next few weeks, I worked with Barry and his team via phone and email to complete the sale from here in NJ, and they were helpful and professional and worked with my shi...pper and me to facilitate a smooth buying experience. There was only a minor after-sale issue (floor mats were missing) and it was handled as promised which, nowadays, is impressive. Too often sales experiences are ruined after the sale because the sales people ignore you and hope you'll go away but this time, all the loose ends were tied up. If you find the car you're looking for at Greater Chicago Motors, I wouldn't hesitate to work with Barry Delisi and his team. Show more

5 rate

maher87 05 Mar 2014

The best car buying experience I have had. Having been in the financial industry for some time, the most successful companies were the ones with great leadership, and exceptional staff, and exceptional customer service. I am happy to say GCM encompasses all of them. Demetri was the most honest stra...ight forward salesmen I have had the pleasure of meeting. We were located over 300 miles away and a little nervous about buying a car without seeing it. Demetri literally went around the car and sent me pictures of every single thing that I may critique on the car. He analyzed it as if he was buying it, which set me at ease. After making a deal over the phone we proceeded down there and nothing changed. The BMW 745 was exceptional and their inventory was out of this world. I felt like a kid in a candy store. Barry the General Manager is the prime example of a client focused leader. He welcomed us with open arms the minute we entered the facility. There was nothing that he held back It is obvious his staff is what they are because of his exceptional leadership. Chad the Finance Director was awesome to deal with. Usually F&I guys are pushy and frustrating. Not Chad he was very straight forward and to the point and did not pressure any sort of products. He was fun to talk to and made the final step easy and stress free. I would recommend anyone looking for a car to look at GCM. I will definitely be going back. Show more

5 rate

jonny125 12 Feb 2014

I recently purchased a Nismo 350z from greater Chicago motors, and it was definitely an enjoyable experience. I buy a vehicle roughly every 1.5 years and I tend to upgrade as I go. I had been looking into new vehicles, but I wasn't overly satisfied with any until I found the nismo at GCM. I decided ...to give them a call and see what I could find out about it, and thus begins my dealings with Demetri. He was very helpful in answering any and all questions I provided, and we had lined up kind of a ballpark on what we were looking to get for our cars (he on the nismo, and I on my trade in). I live approx. 400 miles away, so all of our contact was over the phone/email. I sent many pictures of my trade in, and after some negotiation we came to a fair deal on both ends. I had never bought a car out of state before, but Demetri was more than helpful in making sure everything transitioned smoothly. After waiting for weather to create a travel window, I made the trek and everything went just as expected. One small note: I had never been to Chicago before, and after the drive, the sun had set. GCM's facility was not difficult to find, and I was asked to pull to the rear of the facility to the garage entrance to see my car. Downtown Chicago, at night, in a dimly lit alley behind an unknown facility, was fairly sketchy. All nerves were eased as a garage door arose to reveal a Porsche cayman, along side a few Maserati's, among other various (and beautiful) vehicles. Being a mechanic and a z owner, I gave it a thorough inspection, and the car was every bit as immaculate as expected. Went for a test drive and loved it, and then headed to their finance guy. A low tire pressure light appeared on the way to the finance person, and when the paperwork was finished, I was taken back to GCM to ensure proper inflation of all tires (one rear tire was borderline low, and they filled to spec before I departed). Approx. 5 hours later, I was home without any trouble at all. All in all, everything went well and I have no complaints. Show more

5 rate

BrenM 11 Feb 2014

I bought a car last weekend from GCM. Delighted with the car, and feel I got a decent price on the car and my trade in. I spotted the car online and it was priced below comparables on the various websites, for sure. I filled in the online form and Demetri who looked after me, called very quickly ...to schedule the appointment and again an hour before my appointment to confirm my arrival time so he could ensure the car would be out and ready when I got there. All went well, and I figure I need say no more than I'll be more than happy to deal with DEmetri again in the future. As good a car buying experience as I have had, and the car is in perfect nick, as was advertised. Demetri has since followed up that he has secured the spare key for me, so clearly my view on the after sales service experience at this point is very positive too. How many other dealers would have just said "right, I have his money", and wouldn't be bothered do any more. Overall, experience was very good - I had to go to a different location to complete paperwork and granted, so the only issue I had was that I was some time in the waiting room, but in fairness, Rich (I think was his name, not sure) was very apologetic having got delayed with some additional requests from another buyer. So, all good from my perspective. Show more

5 rate

Acmacip 11 Feb 2014

Went in to purchase a used Jaguar XF Supercharged that I found on their website. Was amazed by their car collection. Demitri was really helpful and the whole process took less than 2 hours. Great deal, great price, great service!!!

5 rate

NaveenSharma 10 Feb 2014

Very nice experience, Dealer has awesome collection got me fantastic loan rate The car had some issues- no fault of dealer were fixed at no cost by Audi Very friendly and genuine guys- I recommend Naveen Sharma

5 rate

samuelfsmithii 03 Feb 2014

Barry Delisi did a great job and was very helpful when we had a question! His followup was excellent. I will be back! thanks--Sam

5 rate

ArdVan11 27 Jan 2014

Greater Chicago Motors is highly recommended there inventory is amazing and the customer service is 5 star. I was impressed by their facilities and the location of their facilities, it was incredibly easy to drive the new Escalade Ext right on to the interstate. My wife and I were in the market for ...an EXT when I called Mark and he said he'd get us in it. Our credit was lacking with not much history and I started to get discouraged and was going to settle for a lesser vehicle, but Mark said theyd get it done. I got an email a day later saying we were approved and it was just shocked. We are from ND so we took a train down the following weekend and Mark picked us up from our hotel, he was a very genuine sincere guy and really cared about our well being and the whole experience of us buying from him. It honestly was like we were great friends for years. Anyway it only took about an hr after being picked up that we were driving off in my dream car and I still cant believe it till this day that we got such a beautiful truck for that price with such low miles and a warranty still. Its the place to go and I will buy from them for sure next car I get. Show more

5 rate

BarryHorton 21 Jan 2014

I cannot explain how satisfied we are with the purchase of our Mercedes-Benz Mark Reed did an excellent job of making the sales process extremely smooth, the car had all the options we wanted and was delivered to us promptly as promised!!! Mark has already been in touch with me on the GTR I wanted a...nd I'm sure I'll it will be in the garage by the time the weather breaks !! Show more

5 rate

jrgrove 17 Jan 2014

I highly recommend Mark Reed at Greater Chicago Motors. Before I had the opportunity to meet Mark, I had experienced an overwhelming feeling of anxiety looking for a car. To me a car is a big investment and I wanted it to be perfect. I found a used Toyota online at Greater Chicago Motors. It w...as in great shape and had less than 50,000 miles on it. I called and spoke to Mark Reed. He had a real personality and my intuition told me he was a genuine guy. I was on a deadline to buy and was far from Chicago so I went right into numbers with Mark. I decided to finance half of it. Mark was able to talk to the bank and give me numbers within that same day. The next day, I went in to see it and I loved it. Two hours later I had my car! It was really that easy. When you go into Greater Chicago Motors, you immediately feel welcomed. The dealership has a small town, we care about our customer mentality. All of the employees were helpful and friendly. Mark is easy to talk with, takes pride in his work, is professional, and made me feel his attention to customer service and my happiness with my purchase was paramount to doing business with him. I would recommend him to anyone, and know the next time I am shopping for a car that he will be one of the first places I will start my search. Show more

5 rate

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